FAQ
Shipping & Delivery
Where do you ship to?
We currently ship within the United States, including APO/FPO addresses and U.S. territories. International shipping isn't available yet.
Where do you ship from?
Orders ship from our U.S. fulfillment center on the East Coast.
Do you offer free shipping?
Yes — free standard shipping on orders over $55. This can change during promotional periods.
How much does standard shipping cost?
Standard shipping is $7.95 on orders below the free-shipping threshold.
Do you offer expedited shipping?
Yes — expedited shipping is a flat $18.95. It isn't available on orders containing body fragrances.
What's your processing and shipping timeframe?
Orders process within 3 business days. Standard delivery takes 5–8 business days after dispatch. You'll get a tracking link the moment it ships.
Where's my order?
You'll get an order confirmation by email right away, then a tracking link when it ships. You can also track it anytime from your account.
My order shows delivered, but I haven't received it.
Carriers occasionally scan a package as delivered before it arrives. Give it two business days and check around your property and with anyone who may have accepted it. Still missing? Email hq@bravosierra.com with your order number and we'll sort it out.
My package was stolen. What should I do?
Email hq@bravosierra.com with your order number and we'll help you file a claim with the carrier. Replacements and refunds are handled case by case once a claim is filed.
Order Information
Can I change or cancel my order after I've placed it?
We start processing orders right away so they ship fast, which means changes — address edits, item swaps, cancellations — aren't guaranteed. Email hq@bravosierra.com as soon as possible and we'll do what we can. If it's already gone out, you can return it within 30 days.
I'm missing an item from my order.
Email hq@bravosierra.com within 48 hours of delivery with a photo of everything you received and the packaging it came in. We'll make sure you get what you ordered.
Returns & Refunds
What's your return policy?
We accept returns and exchanges within 30 days of purchase on items that are unused and in their original packaging. For health and safety reasons, we can't accept opened, used, or tested personal-care products — unless the item is defective or arrived damaged. Approved returns are refunded in full, minus a $5 handling fee to cover restocking. Original shipping charges aren't refundable. We can only accept returns on orders placed at bravosierra.com; for anything bought from another retailer, please contact that retailer directly. Orders flagged as fraudulent or tied to suspicious activity aren't eligible for return, refund, or replacement.
How do I start a return or exchange?
Email hq@bravosierra.com with your order number and what went wrong. We'll take it from there.
Can I return or exchange something I received as a gift?
Yes — email hq@bravosierra.com to start a gift return and we'll help you arrange a refund or exchange.
My order arrived damaged, or I got the wrong item.
That shouldn't happen. Email hq@bravosierra.com with a photo and your order number and we'll replace it — no return shipping on you.
When will I receive my refund?
Once we receive your return, our team reviews it — usually within 1–2 business days. After it's approved, your refund goes back to your original payment method, or a Bravo Sierra gift card if you prefer. Allow 3–10 business days for it to appear, depending on your bank.
Subscriptions
How do subscriptions work?
Subscribe to the products you reorder most and we'll ship them on a schedule you set — every month, every 2 months, or every 3 months — and save 15% on every order. No commitment; change or cancel anytime.
How do I manage, skip, or cancel my subscription?
Manage everything from your account under Manage Subscription. Skip a shipment, change how often it ships, swap scents, or cancel — anytime, no fees and no phone calls.
How far ahead do I need to make changes, and when am I charged?
You're charged each time an order processes. Make any edits or cancel at least 24 hours before your next ship date so the change applies to that order.
Can I change the products or scent in my subscription?
Yes — swap any product or scent any time before your next order processes.
Account & Discounts
Do you offer a military discount?
Yes. Active-duty service members, veterans, and military family members get 15% off all products through GovX. Verify your ID through GovX and the discount applies at checkout.
Do I need an account to order?
No — you can check out as a guest. An account makes it easier to track orders, manage subscriptions, and reorder.
How do I reset my password?
On the login page, select “Forgot password” and we'll email you a reset link.
Payment
What payment methods do you accept?
We accept all major credit cards, plus Shop Pay, PayPal, Apple Pay, and Google Pay.
When is my card charged?
Your card is charged when you place your order. For subscriptions, you're charged each time an order processes.
Still need help?
Reach our team at hq@bravosierra.com. We'll get back to you within 2 business days.