Frequently Asked Questions

Bravo Sierra sweater

Shipping

Returns & Exchanges

Billing

My Order

Product Questions

Packaging

Military

 

Shipping

Where does Bravo Sierra ship?

We ship to all states in the US, including Alaska and Hawaii

How much is shipping?

  • Shipping is free for all orders above $25
  • Standard Shipping (arrives in 4-8 days) is $5
  • Expedited Shipping (arrives in 2-3 days) is $18

Do you ship to Puerto Rico, Alaska, Hawaii?

We do!

Do you ship to PO Boxes?

Yes, we do

Do you ship internationally?

Not yet but follow along @bravosierra_usa for news and updates 

 

Returns & Exchanges

How do I place a return or exchange?

Please reach out to us at hq@bravosierra.com and we can help process your return or exchange.

What is your return policy?

We want you to love your Bravo Sierra product, so we offer Free Returns. If you have any issues or questions, don’t hesitate to ask.

How long does it take to process a return?

Please allow 7-10 business days for the return to appear on your CC.

I received the wrong product, what do I do?

Sorry about that! Please email us at hq@bravosierra.com and we can help you get your product.

 

Billing

When is my CC charged?

Your CC is charged when you place the order.

What forms of payment do you receive?

We accept VISA, Mastercard, American Express, Discover, as well as debit cards. We also accept payments via Amazon, Paypal and Shopify. 

My CC keeps getting declined, what should I do?

Please make sure your billing address is correct. If you are still having issues, reach out to us at hq@bravosierra.com 

 

Order Questions

How can I update my order?

Once our warehouse starts processing the order, it’s difficult to make any changes. Please reach out to hq@bravosierra.com with any questions you may have.

When will my order ship?

Your order is processed 1-2 days after it is placed. Once your order leaves our warehouse, you will be notified with a tracking link. Please note that orders placed during the weekend are processed the following Monday.

My tracking isn’t working, what should I do?

Please allow 24 hours for your tracking to begin moving. If you’re still having issues, please reach out to us at hq@bravosierra.com 

I placed an order but had the wrong address. How can I edit my shipping address?

Orders are processed as soon as they are placed but we can do our best to help, please reach out to us at hq@bravosierra.com 

 

Product Questions

Where is the product made?

All of our products are made in the USA, from start to finish

Are your products vegan and cruelty free?

Yes, all of our products are vegan and cruelty free

Are the products Gluten Free?

TKTK

 

Packaging

Are the products recyclable?

TKTK

What is the Cradle to Cradle certification?

 tktk

 

Military

TK TK

 

 

 

Join our community